Established in 2002 by founding Directors Sally and the late John Glass, CHIK Services has built on the global Health ICT communications service provided by the Collaborative Health Informatics Centre (CHIC) Ltd and now delivers a portfolio of market-driven, business intelligence and communication services.  CHIC operated for 4 years with Federal and State Government support but ceased to provide all services on 31 May 2002.

Sally Glass - Managing Director  

With an extensive background in nursing, computing, and business management in government and non-government organisations, Sally is passionate about appropriate information technology's potential to reform clinical service provision, enabling quality care delivery, effective workflows, and providing economic and social benefits to the health system and the nation. She blends her knowledge of health care delivery and the Health ICT industry with strategic thinking and communication skills.

Summary of Experience

A hospital trained, triple certificated nurse, Sally has extensive working knowledge of the public health systems in Victoria, United Kingdom and New South Wales.  After completing an Associate Diploma in Computing Sally took up a series of project management, strategy development and business development positions within the Information Management Division of NSW Department of Health from 1991 to 1999.  During this time she developed personal communication networks across most levels of the Department and Area Health Services and blended her project management, negotiation, and communication skills with high level strategic thinking.

Joining Collaborative Health Informatics Centre (CHIC) Ltd in 1999, Sally took up the NSW-based Business Manager role, and subsequently became National Manager - Health Services from 2000 to May 2002. These roles allowed Sally to maintain and extend her networks with many Health and ICT Industry personnel whilst observing in closer detail how information management briefs were carried out in Australia and overseas.

At CHIC Sally drew on her detailed knowledge of the Health and IT industries to identify and communicate how health business agendas could be supported by appropriate technology.  In the process she worked closely with IM/IT strategy and policy staff in the Health Insurance Commission, Commonwealth and State Health Departments, major Private Hospital groups, regional health organisations, hospitals and the IT industry.

Since CHIC ceased to trade in May 2002, Sally, together with her husband John, established a not-for-profit company, CHIK Services, providing health ICT newsletters and other industry communication and development services; provided consulting services to the Department of Health and Ageing and Health Insurance Commission in the areas of communications, security and aged care; and travelled to the UK with Sydney Philharmonia Choirs to perform in the BBC Proms.

William Paul - Research Associate

William Paul is an expert in health care processes and information management. His 30 years’ experience in information systems, business processes and organisational strategy has been gained in the UK, the USA and across Australia. From a wide scope of private and public sector engagement he increasingly focused on health care, making it his priority for the past 12 years.

He performed the first comprehensive process analysis of a public health care system in 2000, creating a detailed model of the WA tertiary sector. He has developed information management strategies and transformational projects for both state and private providers. He was recently commissioned by the NSW Department of Health to review and advise on the implementation and governance of medication management in the state.

In the past two years, William Paul has researched and developed reports including the following:

- Medication Management: a Forward Plan (NSW Health)

- Health IT: ICT Industry Capability Report & Value Proposition (Austrade)

- Australian eHealth Market – Acute Care 2004-2010 (CHIK Services, on behalf of a consortium of public and private providers and suppliers)

- IT Readiness Survey of Australian Aged Care Service Providers (DoHA)

- Information Systems and Technology Benchmarks in Australian Private Hospitals (CHIK Services, on behalf of a consortium of private hospital groups)

- a range of Market Scans and Analyses covering health information systems and technologies.