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Established in 2002, CHIK Services has taken the global Health ICT communications service provided by the Collaborative Health Informatics Centre (CHIC) Ltd and now delivers a portfolio of market-driven, business intelligence and communication services. CHIC operated for 4 years with Federal and State Government support but ceased to provide all services on 31 May 2002.
Sally Glass - Managing Director
With an extensive background in nursing, computing, and business management in government and non-government organisations, Sally is passionate about appropriate information technology’s potential to reform clinical service provision, enabling quality care delivery, effective workflows, and providing economic and social benefits to the health system and the nation. She blends her knowledge of health care delivery and the Health ICT industry with strategic thinking and communication skills.
Summary of Experience
A hospital trained, triple certificated nurse, Sally has extensive working knowledge of the public health systems in Victoria, United Kingdom and New South Wales. After completing an Associate Diploma in Computing Sally took up a series of project management, strategy development and business development positions within the Information Management Division of NSW Department of Health from 1991 to 1999. During this time she developed personal communication networks across most levels of the Department and Area Health Services and blended her project management, negotiation, and communication skills with high level strategic thinking.
Joining Collaborative Health Informatics Centre (CHIC) Ltd in 1999, Sally took up the NSW-based Business Manager role, and subsequently became National Manager - Health Services from 2000 to May 2002. These roles allowed Sally to maintain and extend her networks with many Health and ICT Industry personnel whilst observing in closer detail how information management briefs were carried out in Australia and overseas.
At CHIC Sally drew on her detailed knowledge of the Health and IT industries to identify and communicate how health business agendas could be supported by appropriate technology. In the process she worked closely with IM/IT strategy and policy staff in the Health Insurance Commission, Commonwealth and State Health Departments, major Private Hospital groups, regional health organisations, hospitals and the IT industry.
Since CHIC ceased to trade in May 2002, Sally has: established a not-for-profit company, CHIK Services, providing health ICT newsletters and other industry communication and development services; provided consulting services to the Department of Health and Ageing and Health Insurance Commission in the areas of communications, security and aged care; and travelled to the UK with Sydney Philharmonia Choirs to perform in the BBC Proms.
John Glass - Director
As one of two founding directors of CHIK Services, John is applying his 45 years of management expertise gained through the manufacture and marketing of innovative building products to the Australian health industry. He is a graduate in Engineering and Management from the RMIT and a Fellow of the Australian Institute of Company Directors. John has demonstrable expertise in managing commercial, industrial (including listed public companies) and not-for-profit organisations.
John possesses a unique skill set including:
- Practical strategy development;
- Strategy implementation;
- Outcome review and analysis;
- Managing cultural change within organisations;
- Building Business to Business relationships;
- Corporate Management;
- Managing Not-for-Profit organisations and Industry Associations;
- Built environment asset and facilities management; and
- Innovative marketing of building products and IT services.
In addition to managing the commercial aspects of CHIK Services, John manages CHIK Services’ Advisory Panel, Health-e-Nation Conference and Exhibition and development of a feasibility study for the formation of a NSW Health ICT Cluster based on the Central Coast.
John’s additional focus is managing the affairs of Patona Pty Ltd, a family company owned by Sally and John Glass. Patona Pty Ltd is refocusing its activities from manufacturing to passive investment and is the investor funding the acquisition of assets from the Collaborative Health Informatics Centre that will enable CHIK Pty Ltd to carry out its objectives.
Formerly Patona’s activities included:
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Toby Construction Products Pty Ltd was established by Patona in July 1981 and was later listed on the ASX as Toby Industries Ltd. John Glass initially filled the role of Managing Director and subsequently Chairman. Patona sold its shareholding to Parbury Limited in 1995 during a takeover bid.
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In 1994 John Glass co-founded and later Chaired the Sydney Business Centre Ltd, a not-for-profit company established to assist managers in career transition at a time of significant retrenchments, especially amongst the ranks of middle managers. Refer to attached newspaper article.
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In 1997 Patona acquired a 50% shareholding in a small start-up business, Loc-A-Bloc Industries Pty Ltd (later to become Loc-A-Bloc Pty Ltd), a specialist product manufacturer. This shareholding was sold in June 2000.
In April 2000, Patona was engaged by Queensland University of Technology and worked in close association with the Commonwealth Department of Industry Science and Resources and CSIRO to handle commercial and funding issues associated with a bid to establish a Cooperative Research Centre in the Building and Construction Industry. This assignment was successfully completed with a commitment of $14 million from Industry participants. This amount was leveraged up with Federal and State Governments and “in-kind” contributions from Research Partners resulting in $56 million being made available for research in the Building and Construction Industry over a period of 7 years. The fully subscribed bid was lodged with the Federal Government in July 2000. In January 2001 Minister Nick Minchin announced the success of the bid.
Louise Schaper - Research Associate
Louise is a researcher with a long-standing interest in the field of health informatics. She is currently completing a doctoral dissertation in the School of Information Systems at Curtin University of Technology. Louise began working with CHIK in September 2004. In that time she has worked on several projects including the compilation of case studies on clinical IT in aged care and a market scan of international biosecurity surveillance programs.
Research Interests
Louise's primary area of interest is in the people, organisational and social issues of health informatics. As an early-career researcher she has published 7 conference papers and 2 journal papers. Her dissertation topic is 'A model of information and communication technology acceptance and utilisation by occupational therapists'. Other areas of interest include:
- IS acceptance, adoption and diffusion and people's responses to new technologies;
- Evaluation and assessment of medical and healthcare technologies;
- Leveraging new technologies to support and improve evidence-based practice and the quality of healthcare;
- Health informatics in the allied health professions;
- Health informatics education;
- Home telehealth / telecare (using technology to aid ageing in place and independent living);
- Older adults and information and communication technology (issues relating to lifelong learning, use and acceptance of technology, impacts on quality of life and social participation)
Summary of Experience
Louise graduated with a first-class honours degree in occupational therapy from Curtin University in 2000. Her honours thesis on 'Older Adults and Information Technology' examined the influence of computer training on older adults' computer anxiety, computer literacy and attitudes towards information technology. After graduating she was awarded an APA scholarship to fund her PhD which will be completed in February 2006. In addition, Louise is studying an MBA on a part-time basis, which is due for completion at the end of 2006.
Louise also works as a research officer and informatics consultant for Alcoa World Alumina. She has tutored in occupational therapy and worked as a research officer in health and information systems at Curtin.
Louise is a member of Curtin's Centre for Health Informatics Research, Secretary of the WA Branch of the Health Informatics Society of Australia and member of the American Medical Informatics Association. Louise is currently establishing a global interest group on Health Informatics and Allied Health.
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